Slide or Glide Terms and conditions
Please read the following conditions carefully as they set out the terms and conditions of the contract between you and Slide or Glide (“we”, “us”, “our” or “ourselves”).
A Package exists if you book accommodation, a travel product or products and an activity or activities, excluding insurance.
1. Contract
Once you have selected the arrangements you would like, you must complete the
Booking Request on the website, and send it to us. If we can accept your booking, we will send you an email confirmation. If we are unable to accept your booking we shall also notify you. A binding contract will come into force between us at that time. Until then we shall be under no liability to you whatsoever. If there are any changes to the details supplied to us by you it is your responsibility to inform Slide or Glide via our web form or by contacting us on +49 8324 973670 as soon as possible.
2. Payment
A deposit may be required, if so this a payable by cheque, if this is not drawn on a German account the exchange rate and charges will be determined by the our bank at the time of cashing. Full payment is required before departure, this can presented by a further cheque, cash, EC card or Cirrus card.
3. Changes
If you wish to make a change to your booking, you must notify us in writing as soon as possible. We will endeavor to make the change, but this is subject to availability.
4. Cancellation by You
If you cancel your booking, there will be cancellation charges. These will be as set out below but additional fees may, in some cases, be levied by the individual supplier/operator above and beyond the charges outlined below. For example, any cancellation on special interest, activity and attraction tickets/passes attracts a cancellation fee of 100%. When canceling the booking you will be notified via email of the total cancellation fees. Should you wish to cancel your booking, the person who made the booking must advise Slide or Glide by e-mail at this address: info@slideorglide.net
Your cancellation notification must be made by email or in writing. Slide or Glidewill then advise you on what documentation is required to process your cancellation and you must in turn post written confirmation of your cancellation. This must arrive with us before your break has commenced or no refund will be given. The following amounts will be payable to Slide or Glide based upon the date on which notification is received:
a. More than 55 days prior to departure - 20% (usually covered by deposit).
b. 55 - 42 days prior to departure - 30%.
c. 41 - 29 days prior to departure - 50%.
d. 28 - 22 days prior to departure - 70%.
e. 21 - 01 days prior to departure - 80%.
f. Within 24 hours of arrival - 100%.
g. After commencement of the holiday -100%.
Once your holiday has commenced, no refund will be made. The figures are expressed as percentages of the total booking price excluding items such as insurance premiums and administrative fees.
5. Your Responsibilities
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the relevant supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any supplier or any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we and/or the relevant supplier are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. Neither we nor any supplier will have any further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and neither we nor any suppliers will pay any expenses or costs incurred as a result of the termination.
In order to take part in sporting activities, all persons should be in good health and possess a reasonable basic level of fitness. If you wish to participate in any water sports you must be able to swim at least 25 metres. You must advise us prior to travel of any disability, medical or behavioral problems experienced by any member of your party (including yourself) which may affect that particular person or any other guests on the holiday.
It is the criteria of Slide or Glide that the lead customer must be over 18. By ticking the box to confirm you have read and understand the Terms and Conditions you are also confirming that the lead name for the booking is over 18 years of age.
6. Passport, Visa and Health Requirements
It is your responsibility to make the necessary applications and to comply with any regulations governing entry to your chosen country. If you do not obtain a visa, where this is required, or your passport or any other travel documentation is not in order and you are unable to travel as a result, you will be liable to pay the cancellation charges set out in clause 3. Furthermore, we will not accept any responsibility or refund any money in cases where you are unable to travel because of an invalid or mislaid visa or passport. Non-EU citizens can also check with their embassy or consulate to obtain details of the relevant requirements. The Foreign and Commonwealth Travel Advice Office issues travel advice, which is regularly updated, and which relates to political, economic and other circumstances prevailing in countries throughout the world. If you want any such advice, you should contact them. Their telephone number is 0870 6060290, and details are also available on BBC2 CEEFAX page 470 and on the internet at
www.fco.gov.uk Irish customers can also refer to http://foreignaffairs.gov.ie/
Sources of information about health requirements include the Department of
Health's free leaflet 'Health Advice for Travellers', which is available by telephoning 0800 555 7777.EU citizens can also refer to their respective Foreign Office departments for travel advice.
7. Complaints
If you are in any way dissatisfied with any aspect of your arrangements, you must notify us as soon as possible. The reason that we require you to do this is to give us an opportunity to resolve any problems before they spoil your arrangements. If you are ill whilst on holiday, you must consult a local doctor and also consult your GP on return to the UK. Should you then wish to make a claim against us or the supplier as a result of that illness, you must provide us with details of both the local doctor whom you saw, and your GP, together with written authority for us to obtain a medical report from both those doctors. If you think that you are entitled to compensation from us in relation to a
Package, you must write to us at Slide or Glide Hindelanger Str 24, 87541 Bad Oberdorf Germany outlining the nature of the complaint within 90 days of your return from holiday. Failure to follow this procedure may reduce or extinguish any rights you may have to make a claim against either us or any relevant supplier.
9. Insurance
It is a condition of our contract with you that you have suitable insurance cover for the arrangements you have booked, to include travel insurance and cover for all the activities in which you are participating. You are confirming that you have suitable insurance cover for your break by ticking the box to say that you have read and understood the Terms and Conditions. Please note that many travel insurance policies have either exclusions of certain aspects of cover or have increased excesses on certain areas of cover. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
10. Conditions
A full copy of our responsibilities to you is available on request.